Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the services, website, and applications provided by XCMarkets Ltd. ("XCMarkets," "we," "us," or "our"). By opening an account, accessing our platforms, or using any of our services, you agree to be bound by these Terms in their entirety. If you do not agree with any provision herein, you must discontinue use of our services immediately.

XCMarkets reserves the right to amend these Terms at any time. We will notify you of material changes via email or through our platform. Continued use of our services following such notification constitutes acceptance of the revised Terms.

2. Eligibility

To open an account and use our services, you must be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is greater). You must have the legal capacity to enter into binding agreements under applicable law. Our services are not available to residents of jurisdictions where the provision of leveraged financial products is prohibited or restricted by law, including but not limited to the United States, Iran, North Korea, and other sanctioned territories.

By registering for an account, you represent and warrant that you meet all eligibility requirements and that the information you provide is accurate, current, and complete.

3. Account Registration

You are required to provide accurate personal information during registration, including your full legal name, date of birth, residential address, email address, and phone number. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

Each individual may hold only one account. Multiple accounts held by the same person may be closed without notice, and any profits derived from such accounts may be forfeited. XCMarkets reserves the right to refuse account registration at its sole discretion.

4. Trading Services

XCMarkets provides access to contracts for difference (CFDs) and other leveraged financial instruments across forex, commodities, indices, equities, and digital assets through the MetaTrader 4, MetaTrader 5, and XC Panel platforms.

All orders are executed on a best-execution basis. Execution prices are derived from our liquidity providers and may differ from quoted prices due to market conditions, latency, or slippage. XCMarkets acts as a principal to your trades and is the sole execution venue.

We reserve the right to modify trading conditions, including spreads, leverage, margin requirements, and available instruments, at any time and without prior notice when market conditions or regulatory requirements demand such changes.

5. Deposits & Withdrawals

Deposits may be made via bank transfer, credit/debit card, e-wallets, and cryptocurrency, subject to availability in your region. All deposits must originate from accounts or payment methods registered in your name. Third-party payments are strictly prohibited.

Withdrawal requests are processed within 1–3 business days. Funds will be returned to the original payment method used for deposit where possible. XCMarkets may impose minimum withdrawal amounts and may deduct applicable fees as disclosed on our website.

XCMarkets reserves the right to delay or refuse any withdrawal if there is a suspicion of fraud, money laundering, or violation of these Terms.

6. Risk Disclosure

Trading leveraged financial instruments carries a high degree of risk. You may lose more than your initial investment. Past performance is not indicative of future results. Leveraged products are not suitable for all investors, and you should ensure that you fully understand the risks involved before trading.

XCMarkets provides negative balance protection for retail clients, meaning your losses will not exceed the funds deposited in your trading account. However, this does not eliminate the risk of losing your entire deposited capital.

You acknowledge that you are solely responsible for your trading decisions and that XCMarkets does not provide investment advice, trading signals, or portfolio management services unless explicitly stated otherwise.

7. KYC / AML Policy

In compliance with anti-money laundering (AML) regulations and know-your-customer (KYC) requirements, XCMarkets is required to verify the identity of all clients. You must provide valid government-issued identification and proof of residential address before making withdrawals or exceeding certain deposit thresholds.

XCMarkets may request additional documentation at any time and may restrict account functionality until satisfactory verification is completed. We are obligated to report suspicious activity to relevant authorities as required by applicable law.

8. Intellectual Property

All content, trademarks, logos, software, and proprietary technology available through our platforms and website are the exclusive property of XCMarkets or its licensors. You are granted a limited, non-exclusive, non-transferable license to use our platforms solely for personal trading purposes.

You may not copy, modify, distribute, reverse-engineer, or create derivative works based on any of our proprietary materials without prior written consent from XCMarkets.

9. Limitation of Liability

To the maximum extent permitted by applicable law, XCMarkets shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or trading opportunities, arising out of or in connection with your use of our services.

XCMarkets shall not be held liable for losses resulting from system failures, network outages, market disruptions, force majeure events, or any circumstances beyond our reasonable control. Our total aggregate liability for any claim shall not exceed the amount of fees paid by you to XCMarkets in the 12 months preceding the claim.

10. Termination

Either party may terminate this agreement at any time. You may close your account by submitting a request through our platform or contacting support. XCMarkets reserves the right to suspend or terminate your account immediately, without prior notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or if required to do so by applicable law or regulation.

Upon termination, any open positions may be closed at prevailing market prices, and remaining funds (less any outstanding fees or obligations) will be returned to you via your registered payment method.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms shall affect any mandatory consumer protection rights that may apply in your jurisdiction.

12. Contact Information

If you have any questions about these Terms, please contact us:

• Email: legal@xcmarkets.io
• Support: support@xcmarkets.io
• Address: XCMarkets Ltd., 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom